CRM & Marketing
Zoho CRM
Full-featured CRM at small-business prices, with a genuinely free tier for tiny teams.
- Starting price
- From $0 free (3 users)
- Current promo
- No public promo — standard list prices
- Category
- CRM & Marketing
- Verified
- Prices verified
- Vendor
- www.zoho.com/crm
Think of it as: the budget Salesforce — enterprise-grade CRM features without the enterprise invoice.
Zoho CRM packs in workflow automation, AI assistance (Zia), territory management, and deep customization at prices that undercut HubSpot and Salesforce by half or more. The free tier covers 3 users with core CRM features, making it viable for freelancers and micro-teams. Paid plans start at $14 per user per month — the same entry price as Pipedrive's Lite, but with more built in.
Best for: Cost-conscious teams that want real CRM depth (automation, AI, customization) without paying HubSpot Professional prices.
Canadian note: Zoho bills in USD, so convert before comparing against CAD-billed alternatives. The broader Zoho ecosystem (Books for accounting, Payroll, Projects) is a plus for Canadian small businesses that want one vendor — Zoho Books handles GST/HST, which pairs naturally with the CRM for a full back office.
Pricing
| Plan | Price (annual) | Price (monthly) | Notes |
|---|---|---|---|
| Free | $0 | $0 | Up to 3 users; core CRM, leads, contacts, deals. |
| Standard | $14 | $20 | Mass email, workflows, sales forecasting. |
| Professional | $23 | $35 | Adds Blueprint process automation, inventory, webhooks. Most popular for SMBs. |
| Enterprise | $40 | $50 | Adds Zia AI, custom functions, territory management. |
| Ultimate | $52 | $65 | Highest limits, advanced analytics, premium support. |
Prices in USD; Canadian buyers pay conversion. Always confirm on the vendor's pricing page before purchasing — plans and prices change.
What users report
Commonly praised
- Exceptional value — features that cost $90+/seat elsewhere are available at $23–40.
- The free tier for 3 users is genuinely usable, not a demo.
- Deep customization (custom modules, Deluge scripting) without enterprise pricing.
- Integrates natively with the rest of the Zoho suite (Books, Campaigns, Desk).
Commonly criticized
- Interface can feel dated and dense compared to Pipedrive or HubSpot.
- Setup complexity grows fast — the customization power comes with a learning curve.
- Support quality is inconsistent; premium support costs extra on lower tiers.
- Some advanced features feel bolted on rather than native.
Summarized from user reviews on G2 and Capterra; not a PlanPrice rating. Specific scores not yet tracked for this vendor.
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